FAQ

What does the property management service include?

It covers cleaning, maintenance, landscaping, pest control, and guest services, ensuring effortless ownership.

How are maintenance and repairs handled?

Our on-site team addresses routine maintenance and urgent repairs promptly, keeping units in excellent condition.

Is housekeeping included for guests and owners?

Yes, daily housekeeping is included for guests, and periodic cleaning is provided for owners when they visit.

Can owners use their units whenever they want?

Owners can use their units personally as often as they like with advance notice. However, if usage exceeds three months per year, a monthly fee of $200 will be charged for each additional month started to cover operating costs, including landscaping and access to common amenities.

What happens if there’s an emergency repair needed?

Our team handles emergency repairs immediately, and owners are notified of any significant updates or costs.

How are units cleaned and prepared between guests?

Professional cleaning staff thoroughly prepare each unit, ensuring it’s spotless and guest ready.

Is there an on-site manager?

Yes, our experienced manager oversees daily operations and ensures smooth guest and owner experiences.

Are utilities included in the management fee?

Each unit has its own meter for water and electricity consumption. Internet is included in the Management fee.

What is the process for onboarding new property owners?

New owners receive a welcome package, a full property overview, and access to management and rental systems.

How does the rental program work?

We market units, manage bookings, and provide guest services, allowing owners to earn passive income effortlessly.

Can I opt out of the rental program?

Yes, after an initial 3-year period or if you live in your unit or rent it for period longer than 6 months at a time. In that case, an additional fixed monthly fee will be charged covering general expenses and access to common areas. Owners are encouraged to participate in the rental program to maximize returns and streamline operations.

What percentage of the rental income do property owners receive?

Owners retain 70% of net rental revenue which is market standard, with the remainder covering management and marketing costs. Some additional fees apply.

How is pricing for nightly stays determined?

Pricing is dynamic, based on season, demand, and local market conditions, ensuring competitive rates.

Are there blackout dates for owner use?

No. However, during major holidays or high-demand events, we strongly recommend that owners give appropriate advance notice to make sure their unit is available.

How are bookings managed?

Bookings are handled through popular platforms like Airbnb and Booking.com, as well as direct reservations.

What platforms are used for bookings?

Airbnb, Booking.com, and our official website are primary channels for bookings.

Do you handle guest check-ins and check-outs?

Yes, our team ensures smooth guest transitions, including check-ins, check-outs, and support during their stay.

How do you promote the resort to attract guests?

Through targeted digital marketing, social media campaigns, and partnerships with travel platforms.

What is the average occupancy rate?

According to projections, our units average should average at least 70% occupancy annually, with peak seasons reaching nearly full capacity.

How are reservations allocated among units?

The Rental Management Company uses a rotating system to allocate guests fairly across all units. Special guest needs and preferences take priority. Units falling behind in bookings may receive preference, provided it aligns with guest requirements.

Can the management company choose to exit the agreement?

Yes, the management company has the option to terminate the agreement in case of force majeure or after an initial two-year period, provided they give owners a 90-day advance notice.

What are the options for managing the resort if the original company exits?

Owners can collectively select a new management company or choose to self-manage by sharing maintenance and operational costs for common areas.

What happens to reservations if I terminate the Rental Pool Agreement?

No new reservations will be accepted after termination. The owner must honor all existing reservations.

Can I sell my property freely?

Yes. However, Wild Maderas holds a preferential buyback right. In the event of death, we also have the option to repurchase the unit at a predetermined price to prevent inheritance disputes and ensure the community’s sustainability.

What happens if I sell my property while enrolled in the Rental Pool program?

The buyer can choose to join the Rental Pool program. If they decline, the agreement ends. The sale contract must state the buyer’s obligation to honor existing reservations and comply with Wild Maderas’s Code of Conduct. The Management Company will try to relocate guests, but if unsuccessful, the new owner must honor any reservations that cannot be moved.

What are the monthly property management fees?

30% of gross rental income, covering all essential services.

Are there additional charges for maintenance or utilities?

A fixed monthly fee ranging from $90 to $120 depending on the type of unit applies for maintenance/improvement fund. See detailed financial projections. Routine maintenance is included; major repairs may incur extra charges.

How are rental earnings distributed to owners?

Earnings are transferred trimestral, along with detailed financial reports.

Is there a reserve fund for unexpected expenses?

Yes, a reserve fund is maintained for emergency repairs or upgrades.

Are there any taxes associated with rental income?

Yes, local taxes apply and are deducted before revenue is distributed.

What are the typical operating expenses of the resort?

Expenses include staffing, utilities, maintenance, marketing, and property upkeep.

Are there any upfront costs to join the rental program?

No, the program is integrated into ownership, with costs covered through management fees.

How is the profitability of the resort monitored?

Regular financial reviews and occupancy tracking ensure optimal performance.

Are financial reports provided to owners?

Yes, detailed trimestral reports include revenue, expenses, and occupancy rates.

How are rental and management fees structured?

Fees are percentage-based, ensuring alignment with owners’ income goals.

What inspired the resort’s design?

The design blends modern minimalism with natural elements, inspired by the surrounding jungle and ocean.

Are all units fully furnished?

Yes, all units come with high-quality furnishings and decor aligned with our design philosophy.

Can owners customize their units?

Limited customization is available to maintain consistency in design and branding.

What materials are used in the construction?

Locally sourced wood, stone, and eco-friendly finishes are used throughout.

How do you ensure the design integrates with the natural surroundings?

Open layouts, large windows, and natural ventilation seamlessly connect indoor and outdoor spaces.

Are the units designed to maximize natural light and airflow?

Yes, every unit prioritizes natural light and ventilation to reduce energy use and enhance comfort.

Is the resort built sustainably?

Absolutely, with energy-efficient practices, low-impact materials, and eco-conscious design.

What amenities are included in the units?

Each unit features modern kitchens, outdoor spaces, and comfortable living areas.

Are there outdoor spaces, such as terraces or pools?

Yes, all units include private terraces, and select units feature plunge pools.

When will construction take place, and what is the timeline?

Construction will be completed in phases, with all work scheduled exclusively during the low season (April to November) to minimize disruption. Specific timelines for each phase will be communicated in advance.

How do you plan for future expansion while maintaining the boutique feel?

Future development focuses on maintaining exclusivity by prioritizing quality over quantity.